Custom printing and proof approval
Custom-printed and personalized items, including banners customized for your church or organization, are non-returnable. Review your proof carefully before approving production. Check all wording, spelling, names, contact details, artwork, dimensions, and requested customization. Approval confirms that the proof is correct and authorizes printing. Changes of mind and errors present in an approved proof do not qualify for a return or refund.
Proof approval does not excuse an error introduced by JCE during production. If the delivered item differs from the approved proof, contact us with your order number, the approved proof, and photographs so we can review and correct the production error.
Errors in standard products
If a non-custom product has a printing error or you receive the wrong item, contact JCE with your order number and photographs. We will review the issue and replace an item with a verified error. Please contact us before sending any item back.
Shipping and transit damage
Our domestic shipping term is FOB shipping point (origin): risk of loss generally transfers to the purchaser when conforming goods are properly delivered to the carrier, subject to applicable law and payment-provider protections. This term does not change any free-shipping offer shown for your order.
If a shipment is damaged in transit, notify JCE promptly, photograph the item and packaging, and keep all packaging and shipping labels. We will work with you and the shipping company to investigate and help resolve the carrier claim. Do not discard damaged items or packaging while the claim is being reviewed.
Contact JCE
Email info@jcegs.com or call 331-215-6523 with your order number. This policy does not limit rights or remedies that cannot be excluded under applicable law.